Careers
Sound Royalties is dedicated to creating financial solutions that help sustain the music community. We have a deep appreciation for music and music professionals. We understand what it’s like for artists to think about how they will fund their next project, tour, or if their next royalty check will be enough to cover expenses.
1-844-4ALL-MUSIC
What We Do
We are a specialty finance company in the fast-growing Music Finance industry. We support music creatives by providing them with financial options, especially so they do not have to sell their music copyrights to get funding. We provide customers with an upfront cash advance, which is repaid by their music royalties. They get the money they want, AND they keep the rights to their music!
Sound Royalties is a fast-growing company filled with career opportunities!
Join our team and be a part of all the amazing things we are doing for the music community!
About the Role
The Customer Services Support will work in our West Palm Beach office and will report to the Royalty Support Manager. The Customer Services Support will work closely with all departments across the company to ensure incoming inquiries are resolved and communicated in a timely manner.
Key Responsibilities
- Handle post-funding inquiries from customers and communicate results, via phone call and or emails
- Use the online Royalty Support Specialist case system to document issues, progress and resolution
- Daily upkeep and maintenance of the online case system used to manage customer queries
- Adhere to internal turnaround times to ensure timely response, resolution and completion of inquiries. Cases may have impact other departments so timeliness is a must
- Responsible for identifying cases that require management review
- Keep Royalty Specialists appraised of open issues and resolution status
- Guide customers through understanding, troubleshooting, or navigating the Sound Royalties Online portal
- Assist customers with Sound Royalties statement questions
- Connect with customers through various communication channels and ensure to document the system of all customer interactions
- Proactive handling of after-hours messages and call logs
- Manage inquiry reports and review for pending actions or case closure
- Work closely with all departments to ensure inquiries are resolved in a timely manner
- Maintain strict confidentiality of client information and records
- Maintain a positive and professional attitude and diffuse customer complaints
- Provide feedback on the customer service process and efficiency of experience
- Maintain database and Customer Contact information up to date
- Communicate with outside vendors, royalty payors
- Conduct conference calls with third parties and creatives to obtain financial information and confirm outstanding balances
- Execute quality assurance “Closing call” prior to funding; confirm the successful setup of the online portal and ensure the customer is fully prepared for the transition
- Support other areas of Music Servicing and Operations as needed. May assist in daily operations or projects as needed
- Professional email communication – Managing email correspondence and driving engagement through professional written communication
- Sensitive Document Delivery: Responsible for the accurate generation and distribution of letters to customers
- Organize, save and upload monthly files for audits
Qualifications
- 1-2 years of Customer Service Experience, preferably in financial services, Operations or similar industry
- Superior Verbal and Written Communication in English and Spanish
- Experience in using Salesforce, Excel and Word preferred but not required
- People-first attitude with a good temperament to handle disputes and urgencies
- Active listening skills
- Collaborative mindset, coupled
**This role works in the company’s West Palm Beach Office at least 4 days a week.
To apply, please send your resume to info@soundroyalties.com.
About the Role
Sound Royalties is seeking a data-driven Digital Marketing Manager to lead the strategy and execution of our digital campaigns across all products and services. This hands-on role is perfect for someone who thrives on optimizing performance, driving lead generation and engagement, and scaling digital impact across platforms.
Key Responsibilities
Email Marketing & CRM:
- Develop and optimize automated email campaigns in Salesforce Marketing Cloud to engage customers, applicants, and referral partners.
- Integrate CRM and Marketing Cloud for segmentation, personalized content, funnel tracking, and lifecycle marketing.
- Use A/B testing, analytics, and dynamic content to improve engagement, click-through, and conversion rates.
- Track and report performance across platforms including Salesforce Campaigns.
Lead Generation & Paid Media:
- Plan and manage Google Ads, retargeting, and paid social campaigns (LinkedIn, Meta, YouTube) to drive qualified leads.
- Implement advanced tracking (UTMs, pixels, tags) and integrate with Salesforce, WordPress, and Power BI.
- Optimize conversion funnels and execute remarketing strategies to re-engage prospects and increase applications.
Website & SEO:
- Oversee content and performance of our WordPress site to ensure seamless UX and strong SEO.
- Execute on-page and off-page SEO tactics to grow organic traffic and improve search visibility.
Analytics & Optimization:
- Own Google Analytics (GA4), Tag Manager, and dashboard reporting to monitor campaign performance and user behavior.
- Ensure data accuracy across channels and align KPIs with business goals.
- Identify and resolve conversion bottlenecks using data insights.
Compliance & Privacy:
- Ensure all digital marketing practices comply with GDPR, CCPA/CPRA, and global data privacy laws.
- Manage cookie consent platforms and advise on privacy-first strategies.
Qualifications
- 5+ years in digital marketing, ideally in fintech, music, entertainment, or financial services
- Proficient in Salesforce Marketing Cloud, CRM integration, SQL, AmScript
- Deep knowledge of Google Ads, GA4, UTM tracking, SEO, and paid social
- Strong grasp of data privacy laws and compliance
- Highly analytical with proven ability to optimize based on performance data
Bonus Points
- Certifications in Google Ads, GA4, or Salesforce Marketing Cloud
- Experience with music royalties, creator economy, or referral programs
- Working knowledge of HTML/CSS, SQL, AmScript, and Power BI
**This role works in the company’s West Palm Beach Office at least 4 days a week.
To apply, please send your resume to info@soundroyalties.com.
Why work with us?
- Our employees describe our culture as a supportive environment, and love working here
- We work hard, look out for each other, and take time to enjoy company activities and outings
- We are passionate about the unique products and services we provide to the music community
- You will benefit from our excellent base pay with discretionary bonus, 401k with a match, outstanding medical, dental and vision plans, paid time off, and our modern new office space in an eco-friendly building
- “What’s not to love? We take care of the customers, and management takes care of us.”
We are committed to creating an inclusive work environment that reflects the diversity of our community. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.